Refund policy

Returns and Refunds Policy — Shorts Media

At Shorts Media, we want you to be happy with your purchase. If something isn't right, we'll do our best to put it right.

Changing your mind

If you purchase a physical product from our online shop, you generally have the right to cancel your order within 14 days of receiving it.

To exercise this right, please contact us within those 14 days to let us know you wish to cancel. You then have a further 14 days to return the item.

We ask that returned items are packaged carefully and handled no more than necessary to establish their nature and characteristics. We may make a deduction from your refund if an item has lost value through excessive handling.

For change-of-mind returns, you are responsible for the cost of return postage. We recommend obtaining proof of posting.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or isn't what you ordered, please contact us as soon as possible.

We'll arrange an appropriate replacement, repair or refund in accordance with your statutory rights, including covering reasonable return postage where required.

Refunds

When you cancel an eligible order, we'll refund the cost of the returned products and the standard delivery charge, where applicable.

We may withhold the refund until we've received the returned goods or you've provided evidence that you've sent them back, whichever happens first.

Refunds will be issued to your original payment method within 14 days of receiving the returned goods or evidence of their return.

If you selected a more expensive delivery service than our standard option, we're only required to refund the standard delivery charge.

Cancelling before dispatch

If you need to cancel an order before we've posted it, please contact us as soon as possible. We'll arrange a cancellation and refund where applicable.

Contact us

For returns, refunds or questions about an order, please email:

sjmordue@googlemail.com

We'll provide the appropriate return instructions and address.

Nothing in this policy affects your statutory rights under UK consumer law.